Saturday, 25 November, 2017

Uber to allow tipping for drivers, reversing long-standing policy

June Sullivan | 22 June, 2017, 10:14

Customers could certainly choose to tip their drivers if they wanted to, but this was officially against Uber's policy.

But that's changing today.

Uber has long avoided adding a tipping feature - which has been available on competitor Lyft's app. It will expand that support to more cities over the next few weeks and it will become available to all U.S. Uber drivers by the end of July 2017.

Uber wouldn't take any part of tips given drivers. If a passenger cancels a vehicle more than two minutes after the driver has accepted the assignment, a cancellation fee will be charged and paid to the driver. Now, drivers will get $US2 ($3) of the fee.

Tipping is a major reversal for Uber, which had promoted the simplicity of paying without tipping.

The tipping option will allow riders to select a dollar amount in the app after a ride. He added, "Make no mistake, Uber only did this because members of the Independent Drivers Guild pressured regulators". This was the most requested feature from Uber drivers who will not see Uber fees deducted from their tips.

"Tipping is not included, nor is it expected or required", the team added. "And that's how we intend to keep it". The US-based company had come under fire after allegations of widespread mismanagement and harassment at workplace, reports PTI.

"We've heard you. You've told us what you want, and now it's time we step up and give you the driving experience you deserve, because simply put, Uber wouldn't exist without you", wrote Rachel Holt, Uber's head of USA operations, and Aaron Schildkrout, Uber's head of driver experience, in an email sent out to drivers Tuesday.

Uber drivers, long disgruntled with falling fares, have been calling for tipping for some time. "This is just the beginning".

Amid an effort to turn around its brand, Uber Technologies Inc. said Tuesday that it has added a tipping option to its app, starting in Seattle, Minneapolis and Houston. "We must update our core values, listen better to employees and riders, and prioritise our drivers".

"Tips are a reflection of your service", Jenkins said. While only time will tell how the company deals with the first two issues, an announcement made yesterday may help address some drivers' qualms. "I believe there will be a lot of people very happy".

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