Friday, 24 November, 2017

PayPal and Facebook Messenger add P2P payments and Chat Bot support

You can send money on Facebook Messenger using PayPal now Facebook Messenger users can now send money to each other with PayPal
June Sullivan | 24 October, 2017, 00:58

While live customer service reps can be called in, the chatbot will likely remove friction for some users who have simple questions, leading to a better overall experience.

We're excited today to announce an expansion of our relationship with Facebook with the addition of PayPal as a funding source for peer-to-peer (P2P) payments, right in Messenger. The company has now expanded this feature, allowing users to choose PayPal and send or receive money directly within Facebook Messenger.

Besides the person-person payment feature, PayPal also announced the launch of a customer service bot for Messenger.

The tech giant, Facebook keep on introducing new feature to make it more user friendly.

"Although Messenger is widely used ... consumers have been slow to warm up to the idea of interacting with chat bots and paid advertising in messaging applications", eMarketer principal analyst Debra Aho Williamson, said earlier this year.

PayPal has over 2.5 million accounts in the U.S. which are already linked with Facebook.

Messenger announced its partnership with PayPal around the same time past year, where people in the USA could make payments to merchants directly using chatbots, facilitated by PayPal and other players like MasterCard, Visa, Stripe, etc.

Paying back your friends is getting even easier.

Exchange of money through Facebook's Messenger app has been going on for quite some time now. When writing a message in the app users can tap the blue plus icon, choose whether they want to send or request money, write in the amount and then tap the green button to confirm the payment. Once you tap on it, follow the step by step instructions provided to you in order to send the funds. IPhone and iPad users can enable Touch ID for added security. To get help from the bot, users can search for PayPal on Messenger and type a note on what they need assistance with. You will then be asked to link your PayPal account or you credit/debit card. You can access this feature the same way you had pay with a card previously.

This new PayPal integration feature is now available on iOS platform only for the people of the United States. Sadly, there is no any official information regarding the availability of it on Android platform yet, however we would get to hear the same from the officials very soon. The feature launches today for U.S. users.

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