Tuesday, 21 November, 2017

Google acknowledges Pixel 2 XL unresponsive edges issue, promises a fix

Some Pixel 2 XL touchscreens are unresponsive near the edges, but a fix is coming You can add unresponsive screen edges to the list of Pixel 2 XL issues
June Sullivan | 14 November, 2017, 01:22

On my own personal Pixel 2 XL, the behavior is very similar, but with instances where taps do end up working as intended. Now there's a new bug to add to the list: unresponsive spots near the edge of the screen.

As reported by Engadget, Google Pixel 2 XL owners are now complaining about the lack of response when pressing on the display edges. Now, according to this Pixel User Community Thread, another problem has surfaced.

Apart from this, one of the Pixel 2 XL users uploaded a video on Youtube, showing the unresponsive touch at the corners of the device by using a display tester app. He tried to do swiping gestures on the display's edges, which prompted an action. However, when tapping near the edges, the smartphone sometimes does not pick up the command. "There is a fairly large area in the bottom right corner that is unresponsive, and the taps aren't registered", a Pixel 2 XL user wrote while explaining the issue on the support forum. If the problem does lie with the hardware itself, then it would a much bigger headache for both Google and the consumers. This issue can be solved through a software patch. Like Google, Apple will fix its problem through a future software update. A Google Community Manager says the team has already started investigating the issue and the fix should come in the form of an over-the-air (OTA) update. However, we tried to summon Google Assistant with a pair of Sound One headphones and it worked absolutely fine.

Just a bit before the new Pixel 2 phones launched, Google released a new trade-in program that allows you to swap an older phone for credit that can be applied (in the form of a partial refund) on a purchase.

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