Thursday, 18 January, 2018

HP Recalls 15 Different Models Over Battery Safety Problem

Image Supplied Image Supplied
Jerome Frank | 11 January, 2018, 08:14

It seems the company has learned its lesson since the much-reported case in 2011 in which HP recalled 162,000 battery units.

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall, and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall.

If you're affected, HP says they are proactively notifying customers on the replacement. HP will provide free battery replacement services by an authorized technician. That might sound like a small percentage, but given how many devices HP shifts in a year, it's still likely to be a fairly substantial figure.

According United States Consumer Product Safety Commission, "HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totalling $4,500 with one report of a minor injury involving a first degree burn to the hand". Notebook users can download HP's Battery Validation Utility to check if their laptop's battery needs to be replaced.

Included in the recall are a number of HP ProBook G2 and G3 models, ZBook 17 and Zbook Studio laptops, and Pavilion x360 and Envy m6 laptops, among others.

HP added that many of these laptops use built-in batteries, meaning the customer can not simply remove and replace them.

HP Inc Canada has recalled certain lithium-ion batteries compatible with HP notebook computers and mobile workstations.

If the validation process identifies a battery as being eligible for replacement, a BIOS update will be applied and the system will reboot. "We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

The company has also released a new BIOS update to deal with the issue which adds a "battery safety mode". "Accepting Battery Safety Mode causes the battery to discharge and to cease future charging until Battery Safety Mode is disabled".

They also were shipped in notebook computers and mobile workstations sold from December 2015, through December 2017, for between $300 and $4,000.

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