Thursday, 18 January, 2018

HP recalls computer batteries due to fire and burn hazards

HP recalls computer batteries over fire risk HP recalls many laptops due to fire hazard batteries
June Sullivan | 06 January, 2018, 02:49

HP has announced a worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries.

The battery packs were sold at Best Buy and other stores and authorized dealers nationwide and on Amazon.com, HP.com and other websites.

If so, there are also instructions on how to put your notebook into "battery safety mode" for the time being - effectively discharging and disabling the battery, meaning you'll have to use the portable plugged into a power socket - while a replacement battery is arranged.

For more information, call HP toll-free at 888-202-4320 from 8 a.m.to 7 p.m. CT Monday through Friday or go online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls".

In contrast, in the United States, eight incidents involving overheated batteries and an incident resulting in injury were reported. When sold separately, the batteries cost between $50-$90.

HP will provide consumers with a free battery replacement service by an authorized technician. This places the system in Battery Safety Mode, which allows the computer to be used by plugging it in.

There, users will find a special HP Battery Validation Utility to download with the utility telling customers if their battery is affected.

HP issued a statement to stay: "The quality and safety of all HP products is our top priority".

Why this matters: Battery recalls happen every so often, often due to manufacturing issue.

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